Wells Fargo Audit and Security
Faced with increasing compliance demands in an increasingly ambiguous business environment, Wells Fargo leaders aspired to elevate their regulatory ratings status from “good” to “great.” To achieve their goal, leaders turned to our learning and development team to implement an innovative training program for auditors.
Wells Fargo Audit hired Cristine to develop a learning strategy and architecture for Audit and Security corporate university, including curriculum, learning paths, content, authoring tools, and a governance model.
As the Senior Learning Strategist, Cristine led a vendor and client team through a comprehensive 200-hour needs assessment, assessed courseware inventory, and proposed learning paths for each job role. Cristine developed a blended learning strategy for core curricula, and supported the production process for instructor-led, virtual instructor-led, self-paced eLearning, and on-the-job courseware. She designed and developed a leadership simulation program (Audit Leadership Experience), conducted the train-the-trainer sessions for instructor-led training and virtual instructor-led training, and conducted ROI analysis on leadership behaviors after program implementation. Finally, Cristine developed a strategic plan for governance and transitioned the Learning and Development role to staff through coaching and strategy workshops.
The Wells Fargo Audit Leadership Experience program was featured in training and development organization ATD’s annual meeting and highlighted in the online magazine.